Outreach & Case Management Intern
Short Summary
This adverts are for students on a mandatory placement year or summer internship as part of their UK degree course. They are designed to be exempt from National Minimum Wage requirements.
Full Description
About the Role
This placement mirrors our core “Outreach & Call Officer” function but is structured as a comprehensive learning experience. You will learn how a large-scale digital outreach campaign is managed, from generating lists of contacts to allocating cases and making engagement calls. This is an ideal role for students interested in marketing, communications, or project management within the tech sector.
Key Learning Opportunities
- Campaign Planning & Strategy: Learn how we use AI to generate target lists of schools, hospitals, and other organisations. Assist in planning the outreach schedule.
- Case Management: Use our new CRM system to manage a caseload, learning how cases are allocated and tracked. You will be trained on using the CRM to view your assigned contacts.
- Professional Communication: Receive a full training script and coaching on how to conduct professional follow-up calls with schools. This is a key skill for any future career.
- Data Logging & Feedback: Learn the importance of logging outcomes correctly in the CRM and providing feedback that can improve the outreach process.
What We’re Looking For
- Currently enrolled on a UK university degree course that requires a placement module.
- A confident communicator with clear written and spoken English.
- Enjoys interacting with people and is keen to build professional skills.
- A proactive and well-organised individual who can manage their own workload in a remote setting.
Salary
This is a work-experience placement for academic credit and is unpaid.